Frequently Asked Questions
*CAN I GET A CATALOG?
~Our product lines are continually changing. We design new cheer bows and add them to the site regularly. We do not publish a catalog for this reason.
*DO YOU OFFER DISCOUNTS ON TEAM ORDERS?
~Yes. Yella Ribbon Cheer Bows offers a volume discount based on subtotal. It is as follows:
10% off a subtotal of $250-499.99 (Enter coupon code TEAM10 at check out)
15% off a subtotal of $500-999.99 (Enter coupon code TEAM15 at check out)
20% off a subtotal of $1000 or more (Enter coupon code TEAM20 at check out) Discounts are not valid in conjunction with other sales and are also not valid when rush order options are chosen.
*DOES YELLA RIBBON DONATE BOWS TO SPECIAL NEEDS TEAMS? Yes. If you have a specific need, contact us.
*WHEN WILL MY ORDER SHIP?
~ Processing time begins after payment is received. If you are paying with a check, processing time begins after the check is received. Current production time is 4 weeks.. This does not include time in transit. Production time for Yella Practice Apparel is currently 4-6 weeks. Ribbon by the yard orders (provided ribbon is not back ordered) ship within five business days. *DO YOU ACCOMMODATE RUSH ORDERS? ~Yes. Effective Jan. 5, 2010 we will accept rush orders. You will find the options on each product page. If you need an order rushed team discounts will not apply.
*WHAT TYPES OF PAYMENT DO YOU ACCEPT?
~When ordering cheerleading bows online you will have the option of paying with your paypal account or with any major credit card including Mastercard, Visa, American Express, and Discover. If you would prefer to order over the phone, you may pay with your credit card. We can also send a paypal invoice for a phone order. We also accept checks but will not process the order until the check has cleared. Please understand that we will not start processing an order until we have received payment.
*WILL YOU ACCEPT A SCHOOL PURCHASE ORDER?
~We do not accept school purchase orders. However we will be happy to fax or email an invoice to the school or organization for you.
*CAN I ORDER NOW AND PAY LATER?
~Because each order from Yella Ribbon Cheer Bows is customized to the customer's colors and specifications, we must have payment in full in advance to start on an order.
We are not able to offer net terms or credit of any kind.
*I HAVE A QUESTION ABOUT HOW TO MAKE CHEER BOWS. CAN YOU HELP ME?
~It took years of research and development to get this company started. Through trial and error, we believe we have developed a technique to make the best cheerleading bows in the industry. It would not be a wise business decision to give out this type of information.
*What is your return policy? Please see our return policy here. Privacy Policy We will not share any information collected during the order process with any third parties.
If you have other questions please don't hesitate to call us at 877-271-8234 or email us at sales@yellaribbon.com.
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