Frequently Asked Questions

*CAN I GET A CATALOG?

~Our product lines are continually changing. We design new cheer bows and add them to the site regularly. We do not publish a catalog for this reason.

*DO YOU OFFER DISCOUNTS ON TEAM ORDERS?

~Yes. Yella Ribbon Cheer Bows offers a volume discount based on subtotal. It is as follows:

10% off a subtotal of $100-499
15% off a subtotal of $500-999
20% off a subtotal of $1000 or more

This is an everyday discount that does not expire. There is no coupon code to enter. Discount is deducted automatically at checkout. Volume discount does not apply during promotional sales.

*DOES YELLA RIBBON DONATE BOWS TO SPECIAL NEEDS TEAMS?

Yes.  If you have a specific need, contact us.

*WHEN WILL MY ORDER SHIP?

~We complete orders in the order that they are received. In the past we filled smaller orders more quickly. We do not believe it is a good business practice to move a customer ahead of another. Therefore, in order to be fair to all our customers, every order will have the same approximate shipping time. This will depend on the time of year. During busy season the processing time will increase. We will update this section continually based on current demand. As of August 19, 2008 current processing time is 4 weeks. Processing time does not begin until after payment is received.  If you are paying with a check processing begins after the check is received.  This does not include time in transit.  Packages are shipped via UPS from zip code 29732.

*WHAT TYPES OF PAYMENT DO YOU ACCEPT?

~When ordering cheerleading bows online you will have the option of paying with your paypal account or with any major credit card including Mastercard, Visa, American Express, and Discover. If you would prefer to order over the phone, you may pay with your credit card. We can also send a paypal invoice for a phone order. We also accept checks but will not process the order until the check has cleared. Please understand that we will not start on an order until payment has been received.

*WILL YOU ACCEPT A SCHOOL PURCHASE ORDER?

~We do not accept school purchase orders. However we will be happy to fax an invoice to the school or organization for you.

*CAN I ORDER NOW AND PAY LATER?

~Because each order from Yella Ribbon Cheer Bows is customized to the customer's colors and specifications, we must have payment in full in advance to start on an order.
We are not able to offer net terms or credit of any kind.

*OUR TEAM HAS HAD TROUBLE WITH OUR CHEER BOWS BEING DELIVERED LATE OR NOT AT ALL IN THE PAST FROM ANOTHER COMPANY. HOW DO WE KNOW YELLA RIBBON WILL DELIVER ON TIME?

~We understand the hesitation to order from a different company when there has been disappointing service in the past. We do go out of our way to provide the best customer service possible. We answer our phone. If you have to leave a voice mail we do call back within one business day. We also answer emails within 24 hours. If you send an email and do not hear back from us within 24 hours our response was probably filtered to your spam folder or we did not get the email. You will not go through the frustration of not being able to get in touch with us. We would ask that you view what other coaches and owners have to say on our testimonial page. You are also welcome to view our ebay feedback.


*I HAVE A QUESTION ABOUT HOW TO MAKE CHEER BOWS. CAN YOU HELP ME?

~It took years of research and development to get this company started. Through trial and error, we believe we have developed a technique to make the best cheerleading bows in the industry. It would not be a wise business decision to give out this type of information.

*What is your return policy?

~Our return policy is simple.  If you are not satisfied with our hair bows contact us.  Our number one priority is customer service.  We are not responsible for broken attachments and will not replace cheerleading bows with broken ponytail holders or barrettes.  For any other problem please contact us and we will do everything in our power to remedy the situation.

Privacy Policy

We will not share any information collected during the order process with any third parties.

If you have other questions please don't hesitate to call us at 803-517-3954/877-271-8234 or email us at sales@yellaribbon.com.







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