Frequently Asked Questions
*CAN I GET A CATALOG?
~Our product lines are continually changing. We design new cheer bows and add them to the site regularly. We do not publish a catalog for this reason.
*DO YOU OFFER DISCOUNTS ON TEAM ORDERS?
~Yes. Yella Ribbon Cheer Bows offers a volume discount based on subtotal. It is as follows:
10% off a subtotal of $250-499.99 15% off a subtotal of $500-999.99 20% off a subtotal of $1000+ There is no coupon code to enter. Discount will be deducted automatically at checkout. Discounts do not apply during sales. *DOES YELLA RIBBON DONATE BOWS TO SPECIAL NEEDS TEAMS? Yes. If you have a specific need, contact us.
*WHEN WILL MY ORDER SHIP? Processing time begins after payment is received. If you are paying with a check, processing time begins after the check is received. Current production time is 6 weeks.. This does not include time in transit. We are not currently manufacturing apparel. Ribbon by the yard orders (provided ribbon is not back ordered) ship within five business days. *WHAT TYPES OF PAYMENT DO YOU ACCEPT?
~When ordering cheerleading bows online you will have the option of paying with your paypal account or with any major credit card including Mastercard, Visa, American Express, and Discover. If you would prefer to order over the phone, you may pay with your credit card. We can also send a paypal invoice for a phone order. We also accept checks but will not process the order until the check has cleared. Please understand that we will not start processing an order until we have received payment.
*WILL YOU ACCEPT A SCHOOL PURCHASE ORDER?
~We do not accept school purchase orders. However we will be happy to fax or email an invoice to the school or organization for you.
*CAN I ORDER NOW AND PAY LATER?
~Because each order from Yella Ribbon Cheer Bows is customized to the customer's colors and specifications, we must have payment in full in advance to start on an order.
We are not able to offer net terms or credit of any kind.
*What is your return policy? Please see our return policy here. Privacy Policy We will not share any information collected during the order process with any third parties.
If you have other questions please don't hesitate to call us at 877-271-8234 or email us at sales@yellaribbon.com.
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